Technical support

Technical support is provided for every Elbo Controlli NIKKEN product.

Qualified staff look after all our client’s needs.

We can be contacted via email or by phone. By phone the head of our Technical Service department will try to understand the problem and verify if the problem can be resolved immediately.

Analysis can be made in different ways:

  • A replacement part with replacement instructions is posted
  • The part is sent to our laboratory here at Elbo Controlli NIKKEN for damage asessment and a repair estimate. The part is repaired only after the client has agreed beforehand
  • We fix an appointment with the client to repair at their place of work

For external support requested by the customer a maximum intervention period of 4 days should be allowed, 2 days for internal support.

Contact

If you want more information, fill out this form. We will contact you as soon as possible.

Sample terms and conditions.

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Collection of personal information

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Use of personal information

We shall use any personal information you give to us in accordance with these terms and conditions, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular, if you submit an enquiry, we shall use your personal information to administer and respond to your enquiry. We shall securely store the information you supply and the response we provide.

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